Terms & Conditions

1. Introduction

Welcome to gb11, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of our website, mobile platform, products, and services. By creating an account or placing a bet on gb11, you confirm that you have read, understood, and agree to comply with these terms in full.

gb11 reserves the right to amend, suspend, or terminate any part of these Terms & Conditions at any time without prior notice. It is your responsibility to review this page regularly. Continued use of the platform following any changes constitutes your acceptance of the revised terms.

2. Eligibility Requirements

To register and use gb11, you must meet all of the following eligibility criteria. gb11 strictly enforces these requirements and reserves the right to verify any account at any time.

• You must be at least 21 years of age. Underage gambling is strictly prohibited.
• You must be a resident of Bangladesh or otherwise legally permitted to access online betting services in your jurisdiction.
• You must provide accurate, complete, and truthful information during registration.
• You must not be registered on any self-exclusion list or otherwise excluded from gambling activities.

gb11 may request documentary proof of age and identity at any stage. Accounts found to be in breach of eligibility criteria will be suspended immediately and any funds held may be forfeited pending investigation.

3. Account Registration & Management

Each player is permitted to hold only one active account on gb11. Duplicate accounts are strictly forbidden and will result in immediate suspension of all involved accounts and potential forfeiture of all balances.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. gb11 will never ask for your password by email, phone, or live chat. You must:

• Keep your password confidential and do not share it with any third party.
• Log out of your account after each session, especially on shared devices.
• Notify gb11 support immediately if you suspect unauthorized access to your account.
• Ensure all contact details registered on your account remain current and accurate.

Account Verification (KYC)

gb11 enforces a mandatory Know Your Customer (KYC) process. You may be required to submit a valid national ID, passport, or driver's license, along with proof of payment method (e.g., a screenshot of your bKash or Nagad account). Withdrawal requests may be held until KYC verification is fully completed.

4. Deposits & Withdrawals

gb11 supports fast, secure deposits and withdrawals for Bangladeshi players through locally preferred payment channels. All transactions are processed in Bangladeshi Taka (BDT). We do not charge platform fees on standard deposits or withdrawals, though your payment provider may apply their own charges.

Deposit Rules

All deposits must originate from a payment account held in your own name. Third-party deposits are not permitted. Accepted payment methods include:

• Mobile banking: bKash, Nagad, Rocket, Upay
• Bank transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International cards: Visa, Mastercard (where supported)

Withdrawal Rules

Withdrawals are processed to the same payment method used for your most recent deposit, subject to the following conditions:

• Your account must be fully KYC verified before any withdrawal is processed.
• Any active bonus funds must have completed the required wagering requirement rollover before withdrawal.
• Minimum withdrawal amount is ৳500. Processing time is typically within 24 hours, subject to verification.

5. Bonuses & Promotions

gb11 offers a range of bonuses and promotions to enhance your gaming experience, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions aligned with events like the BPL, IPL T20, and Eid.

General Bonus Terms

All bonuses issued by gb11 are subject to the following general conditions unless otherwise stated in a specific promotion's Terms & Conditions:

• Bonuses are credited to your account as bonus funds and are subject to a wagering requirement (rollover) before they can be withdrawn. The standard rollover is 20x the bonus amount unless specified otherwise.
• Welcome bonuses are available to new players only. One welcome bonus per person, per household, per device, and per IP address.
• Free spin winnings may be subject to an additional wagering requirement before withdrawal, as specified in the relevant promotion.
• gb11 reserves the right to withdraw, modify, or void any bonus or promotion at any time at its sole discretion. Abuse of bonus systems will result in account suspension.

Promotional Eligibility

To be eligible for promotions, your account must be fully verified, in good standing, and you must have made at least one qualifying real-money deposit. gb11 may run exclusive promotions for players in specific regions such as Dhaka, Chittagong, Sylhet, and Khulna during local festivals including Pohela Boishakh, Eid, and Victory Day. Participation in such events is at the sole discretion of gb11 and may require a unique promotional code.

6. Game Rules & Fair Play

gb11 offers a comprehensive selection of games including cricket betting, live casino, slots, crash games (e.g., Aviator), fishing games, and table games. Each game category operates under its own set of specific rules, which are accessible within the game interface itself. It is your responsibility to familiarise yourself with the rules of each game before placing bets.

All gaming outcomes are determined by certified Random Number Generator (RNG) technology provided by our licensed game suppliers, including providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. gb11 does not manipulate game results in any way. Return-to-player (RTP) percentages vary by game and are published by individual providers.

Prohibited Gaming Conduct

The following activities are strictly prohibited on gb11 and will result in immediate account suspension and potential forfeiture of funds:

• Using any software, bot, script, or artificial intelligence tool to automate betting or gain an unfair advantage over the platform or other players.
• Collusion, match-fixing, or any form of coordinated manipulation of game outcomes, including in sports betting markets.
• Attempting to exploit software bugs, glitches, or errors for financial gain. Any winnings obtained this way are void and will be reversed.

7. Responsible Gaming

gb11 is fully committed to promoting responsible gaming practices. We recognise that gambling should remain a form of entertainment and never become a financial or personal burden. We provide a range of tools to help players stay in control:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Self-exclusion: Request temporary or permanent account closure if you feel gambling is negatively impacting your life.
• Reality checks: Enable periodic session reminders so you are always aware of the time and money you have spent.

This platform is strictly for adults aged 21 and above. If you are struggling with gambling-related problems, please contact our support team at [email protected]. You may also seek guidance from nationally recognised support organisations. gb11 encourages all players to gamble responsibly and within their means.

8. Intellectual Property

All content on the gb11 platform, including but not limited to text, images, logos, game assets, graphics, software, and design layouts, is the exclusive intellectual property of gb11 or its licensed content providers. You may not reproduce, distribute, modify, transmit, or use any content from this platform for commercial purposes without express written consent from gb11.

Unauthorized use of gb11 trademarks, branding, or intellectual property may result in legal action. All rights are expressly reserved by gb11 and its partners.

9. Privacy & Data Protection

gb11 collects, stores, and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your data as described therein. We implement industry-standard SSL encryption and secure server infrastructure to protect your personal and financial information at all times.

Your personal data will never be sold to third parties. It may be shared with payment processors, fraud detection services, and regulatory authorities where legally required. For full details on how we handle your data, please review our Privacy Policy page.

10. Limitation of Liability

gb11 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, gb11 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. gb11 does not guarantee that the platform will be available, uninterrupted, error-free, or free from viruses or other harmful components at all times.

In no event shall gb11, its directors, employees, partners, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the platform, even if gb11 has been advised of the possibility of such damages.

11. Amendments to Terms

gb11 reserves the right to update, revise, or replace any section of these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly. We may, at our discretion, notify registered users of material changes via email or an in-platform notification.

Your continued use of gb11 following the posting of revised Terms & Conditions constitutes your binding acceptance of those changes. If you do not agree with the revised terms, you must immediately cease use of the platform and request account closure by contacting our support team.

12. Governing Law & Dispute Resolution

These Terms & Conditions and your use of the gb11 platform are governed by the applicable laws of the jurisdiction in which gb11 operates. In the event of any dispute arising from these terms or your use of the platform, both parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached informally, disputes shall be referred to binding arbitration in accordance with the rules of a mutually agreed arbitral body. Nothing in this clause limits gb11's right to seek injunctive or other equitable relief in any competent court.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the gb11 support team. Our team is available 24/7 and can be reached at [email protected]. We aim to respond to all queries within 24 hours Bangladesh Standard Time (BST, UTC+6).