gb11 Privacy Policy

This Privacy Policy explains how gb11 ("we", "us", or "our") collects, processes, stores, and protects the personal information of users ("you" or "your") who access and use the gb11 platform at https://gb11.club. By registering an account or continuing to use our services, you acknowledge that you have read and agreed to the terms described in this policy.

gb11 is committed to maintaining the privacy, security, and integrity of all personal data entrusted to us by our players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, and beyond. We handle all data in accordance with recognised data protection standards and do not sell or trade your information to third parties for marketing purposes.

1. Information We Collect

When you register and use the gb11 platform, we may collect the following categories of personal information:

Registration & Identity Information

• Full name, date of birth, and nationality — to verify that you meet the minimum age requirement of 21 years old.
• Email address and mobile phone number for account access and secure communications.
• Residential address (city or district within Bangladesh, e.g., Dhaka, Chittagong, Rajshahi).
• National ID card or passport details when identity verification is required for withdrawals.

Usage & Technical Information

• Device type, operating system, browser version, and IP address for platform compatibility and fraud prevention.
• Transaction history including deposits and withdrawals made through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other accepted payment methods.
• Gameplay data such as bets placed, games played, session duration, and casino or sports betting history — used for responsible gaming monitoring.

2. How We Use Your Information

The personal data we collect serves specific, lawful purposes. We use your information to:

• Create, manage, and verify your gb11 player account and ensure it complies with our 21+ age policy.
• Process deposits and withdrawals securely through supported payment channels such as bKash, Nagad, Rocket, Visa, and Mastercard.
• Deliver customer support, respond to account queries, and resolve disputes fairly and promptly.
• Send you relevant promotional offers, bonus notifications, and service updates — only with your consent and only to your registered contact details.
• Monitor gameplay activity to support responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods.
• Comply with applicable fraud prevention, anti-money laundering (AML), and know-your-customer (KYC) obligations.

3. Sharing of Your Information

gb11 does not sell, rent, or trade your personal data. We may share limited data only in the following circumstances:

• With trusted payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to execute your requested financial transactions.
• With technology partners who operate essential platform infrastructure (e.g., game content providers, fraud detection services) under strict data processing agreements.
• When legally required by a competent authority — for example, to comply with a valid court order, law enforcement request, or regulatory directive. gb11 will, where permitted by law, notify you before responding to such a request.

All third parties with whom gb11 shares data are contractually bound to handle your information securely and to use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own independent marketing or commercial purposes.

4. Data Security

gb11 employs robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data transmission between your device and our servers, secure storage of sensitive account data behind firewalled environments, access controls that restrict internal staff access to personal data on a strict need-to-know basis, and regular security audits to identify and remediate vulnerabilities.

While we apply industry-standard safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights, gb11 will notify impacted users promptly and take all reasonable steps to contain the incident and prevent further exposure.

5. Cookies and Tracking Technologies

gb11 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session continuity, and collect anonymous usage analytics. A cookie is a small text file stored on your device when you visit our platform. We use the following types:

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These cookies enable you to log in, maintain your session, and navigate securely. They cannot be disabled without breaking core functionality.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with gb11. This helps us identify popular game categories, detect navigation issues, and improve the overall platform experience.
• Preference Cookies: Remember your settings and preferences (such as selected language) to provide a personalised experience on return visits.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the performance or availability of certain platform features.

6. Your Rights Over Your Data

As a gb11 user, you have the following rights with respect to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data gb11 holds about you at any time, free of charge for the first request within a 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure ("Right to be Forgotten"): Subject to our legal retention obligations, you may request the deletion of your personal data and closure of your account. We will comply within a reasonable timeframe.
• Right to Restrict Processing: You may ask us to suspend the processing of your data in certain situations — for example, while you are contesting the accuracy of data we hold.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team directly. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. We may ask you to verify your identity before acting on a request.

7. Data Retention and Deletion

gb11 retains your personal data for as long as your account remains active or as necessary to fulfil the purposes described in this policy. For financial transactions and KYC documentation, we are required to retain records for a minimum period as dictated by applicable anti-money laundering obligations — typically a period of five years from the date of the last transaction or account closure, whichever is later.

When personal data is no longer required and there is no legal obligation to retain it, gb11 will securely delete or anonymise it in a manner that prevents recovery or reconstruction. You may at any time request early deletion by contacting our support team, subject to the minimum legal retention periods above.

8. Third-Party Links and Embedded Content

The gb11 platform may, from time to time, display references to or content from third-party service providers (such as game studios like Pragmatic Play, Evolution Gaming, or Spribe). These providers operate under their own privacy policies, and gb11 does not control how they collect or use data on their own platforms. We encourage you to review the privacy policies of any third-party service you interact with outside of gb11. gb11 is not responsible for the privacy practices or the content of any external party.

9. Children's Privacy and Age Restriction

gb11 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has accessed or registered on gb11 without your knowledge, please contact us immediately at [email protected] so that we can take prompt action, including account suspension and deletion of all associated data. Any account found to have been registered by a person under 21 will be closed immediately and all funds held will be handled in accordance with our Terms & Conditions.

10. Changes to This Privacy Policy

gb11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email to their registered address.

Your continued use of gb11 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of the platform and may request account closure by contacting our support team.